Terms of service
Louise – Terms and Conditions
Last Updated: 15 May 2025
1. Introduction
Welcome to Louise Cosmetics. These Terms and Conditions govern your use of our website (https://pslouise.com) and the purchase of our products. By accessing our website and placing an order, you agree to be bound by these terms. Please read them carefully before making a purchase.
2. Company Information
Business Name: Louise Makeup Academy Ltd
Company Number: 10538302
Registered Address: Unit A, Orion Business Park, Bird Hall Lane, Cheadle, Stockport, SK3 0RT, United Kingdom
Contact Email: help@pslouise.com
3. Ordering and Payment
3.1. By placing an order, you confirm that all information provided is accurate and complete.
3.2. All orders are subject to availability and acceptance.
3.3. We accept payments via Visa, Mastercard, Klarna, American Express, Clearpay and PayPal.
3.4. Prices are listed in British Pounds Sterling (GBP) and include applicable VAT.
3.5. Louise reserves the right to cancel any order for any reason, including suspected fraud or pricing errors.
4. Shipping and Delivery
4.1. We offer shipping within the UK and internationally. Shipping options and associated costs are detailed at checkout.
4.2. Estimated delivery times vary based on destination and selected shipping method.
4.3. Once shipped, tracking details will be provided via email.
4.4. Louise is not responsible for shipping delays beyond our control, including customs processing.
5. Returns and Refunds
5.1. For hygiene reasons, certain beauty products are non-returnable unless defective.
5.2. If you receive a defective or incorrect item, please contact us within 14 days of receipt to arrange a return or exchange.
5.3. Refunds will be processed to the original payment method within 14 days of receiving the returned item.
6. Subscription Services
6.1. If you subscribe to our beauty subscription service, you agree to recurring charges based on your selected plan.
6.2. You can cancel your subscription at any time before the next billing cycle.
6.3. Refunds for subscription services are not provided once an order has been processed.
7. Intellectual Property
7.1. All content on our website, including text, graphics, logos, images, and software, is the property of Louise Makeup Academy Ltd or its content suppliers and is protected by UK and international copyright laws.
7.2. The Louise trademark is registered under UK00003302256 and is protected under UK trademark law.
8. User Conduct
8.1. You agree not to use our website for any unlawful purpose or in any way that could harm the website or its users.
8.2. Any user-generated content submitted to our website or social media channels must not be defamatory, obscene, or infringe on any third-party rights.
9. Liability
9.1. Louise is not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.
9.2. While we strive to provide accurate product descriptions, we do not guarantee that all information is error-free.
9.3. Our liability is limited to the amount paid for the products purchased.
10. Governing Law
10.1. These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
10.2. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Amendments
11.1. We reserve the right to amend these Terms and Conditions at any time. Changes will be posted on our website with the effective date.
11.2. Continued use of our website after any changes constitutes acceptance of the new Terms and Conditions.
12. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Email: help@pslouise.com
Postal Address: Unit A, Orion Business Park, Bird Hall Lane, Cheadle, Stockport, SK3 0RT, United Kingdom
13. Competition Terms and Conditions – The Breakfast Club App Exclusive Giveaway
Promoter
The promoter is: Louise, registered in England and Wales.
Eligibility
This competition is open to residents of the United Kingdom aged 18 years or over, excluding employees of the promoter and their immediate families or anyone professionally associated with this competition.
How to Enter
To enter the competition, participants must:
Purchase any product from the Breakfast Club collection via the Louise App between 00:01 on 24th June 2025 and 23:59 on 29th June 2025.
No other form of entry is valid.
Only one entry per qualifying order. Multiple orders will count as multiple entries.
Prize
There are 5 prizes available to be won. Each winner will receive the Breakfast Club PR Box.
Prizes are non-transferable, non-refundable, and no cash alternative is available.
Winner Selection & Notification
Winners will be selected at random from all eligible entries on or shortly after 1st July 2025.
Winners will be contacted via the email address or phone number associated with their order. If a winner does not respond within 5 days, a new winner will be selected.
Delivery of Prizes
Prizes will be dispatched to winners within 14 days of confirmation of their acceptance and delivery address.
Data Protection
Personal data provided in connection with this competition will be used solely for the purpose of administering the competition and in accordance with our Privacy Policy.
General
The promoter reserves the right to verify the eligibility of entries.
We reserve the right to cancel or amend the competition and these terms where necessary due to events outside our control.
Our decision in respect of all matters relating to the competition is final and no correspondence will be entered into.
Governing Law
These terms are governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.